The ADA Accessibility Program will be managed by Ten Fifty Entertainment. We are
dedicated to providing an inclusive and enjoyable experience for all attendees. We
recognize the importance of accessibility and are committed to ensuring that individuals with ambulatory, visual, hearing, and cognitive / developmental / neurological disabilities can fully participate in the festivities.
❗If you would like to help guests requiring ADA accommodations, please contact the Access Team via the ADA radio channel. If you have questions about the Access program, please email access@electricforestfestival.com
CAMP ACCESS
Camp Access is the accessible camping area at Electric Forest, located near the GA
venue entrance South of the Tripolee stage. Entrance into Camp Access is gained with
a valid, GA Weekend Camping Wristband, in addition to having a current, state-issued
disabled license plate, hangtag, or placard. Camp Access is first come, first serve.
ACCESSIBILITY SERVICES HUB
The main Accessibility Services Hub is located in Camp Access, between Golden Rd & Water Rd (behind Tripolee). At the hub, guests with disabilities can seek information or assistance, obtain Access wristbands, charge medical and mobility devices, and
register service animals. The Access Center will be open 24 hours.
Good Life ADA patrons can contact the Access Team by speaking to the Good Life
Concierge. Radio the ADA team on Channel “ADA.”
ACCESSIBLE VIEWING PLATFORMS
There will be Access staff with radios in these locations during all hours the festival is
open to patrons. The viewing platforms are first come, first serve and may fill to
capacity.
Viewing Platform Locations:
- Tripolee
- Ranch Arena
- Sherwood Court
- Carousel Club
ACCESSIBLE SHUTTLE SERVICE
Accessible golf cart shuttles are available to transport disabled guests around the
perimeter of the festival grounds and the campgrounds.
Accessible golf cart shuttles are available to ADA guests during all hours the festival is
open to patrons from the following locations:
Venue Route: (This is a continual route that will run during all festival operational
hours.)
- Camp Access / Main Entrance
- Ranch Arena Medical
- The Grand Artique (Forest Stop)
- Main Street
Good Life Route:
- Good Life Village Medical
- AC Landing/Sherwood (Concierge)
- Good Life Express/80th Ave
- Back 40
Camping Route: (Pickup points for Camping areas and all drop offs will be to Camp
Access.)
- Deer Pod
- Bear Pod
- Chameleon Pod
- Sound Camp Pod
- Lucky Lake
If you need to call a shuttle for a patron:
1. Go to the ADA TRANSPO channel (Z _ / Ch _)
2. State your name, dept. & location
3. How many patrons are needing pickup?
4. Do they have ADA wristbands?
5. Do they need a wheelchair accessible cart?
*NEVER ASK ABOUT WHAT TYPE OF DISABILITY SOMEONES HAS*
Assisting Guests with Disabilities
- Think-Then Speak
- Always speak directly to the person with a disability, not their friend(s)
- Making small talk is great
- Always ask before you help
- Never assume help is needed
- Use person-first language (person with a disability vs. disabled person)
- Be Sensitive About Physical Contact
- Some people rely on their arms for balance.
- Grabbing them could make them fall.
- Don't touch wheelchairs, scooters, or canes. People with disabilities
consider their equipment part of their personal space
SERVICE ANIMALS
- Patron and Staff pets and ESA (Emotional Support Animals) are NOT permitted on site for any reason.
- All patrons and staff who have a service animal (dog or miniature horse) must
register their service animal. If any animals are seen coming in with
patrons during ingress, call the ADA team immediately.
If service animals are not registered during ingress, the patron and staff and their service animal must come to the Access Tent as soon as possible to receive a credential for their service animal. Approved service animal credentials must be worn on the collar of the animal to demonstrate to security that the dog is approved to be on site. Service animals MUST be with their owner or handler at all times. If any service animal is seen without their identifying tag, the ADA team must be contacted immediately to register and verify the authenticity of the service animal.
Staff pets are not permitted at Electric Forest, unless prior approval by HR was
obtained. Staff that require a service animal must notify HR in advance of arrival so an interactive interview can be conducted. If approved, the staff member must sign an animal waiver release before the animal can be credentialed and allowed access to the festival site.
**If any staff members have uncredentialed animals on site, contact Erik Barker (ebarker@aegpresents.com) or Sam Capozzalo (scapozzalo@aegpresents.com) immediately.**
ACCOMMODATIONS AVAILABLE
Mobility Disabilities
- Accessible Shuttle Service
- Accessible Camping options in GA and Good Life
- Accessible showers and restrooms
- Day Parking in Lot V (Water Rd)
- Accessible Viewing Areas at Ranch Arena, Sherwood Court, Tripolee & Carousel Club
Deaf & Hard of Hearing
- Assistive Listening Devices (available at Camp Access)
- American Sign Language Interpretation
- Designated D/HOH viewing areas
Blind & Low Vision
- Guided Tours: Guests can request a one-time guided tour of the venue
- Patrons who are blind or have low vision may opt to camp in the Accessible
Camping Area.
Guests with Service Animals
- Pets and ESA (Emotional Support Animals) are NOT permitted on site for
any reason.
- All patrons who have a service animal (dog or miniature horse) must
register their service animal. If any animals are seen coming in with
patrons during ingress, call the ADA team immediately.
If service animals are not registered during ingress, the patron and their service animal must come to the Access Tent as soon as possible to receive a credential for their service animal. Approved service animal credentials must be worn on the collar of the animal to demonstrate to security that the dog is approved to be on site. Service animals MUST be with their owner or handler at all times. If any service animal is seen without their identifying tag, the ADA team must be contacted immediately to register and verify the authenticity of the service animal.
STAFF ADA ACCOMMODATIONS
AEG Festival Staff: Request for accessible accommodations must be submitted to the festival Human Resources representative at scapozzalo@aegpresents.com. All
accessibility accommodation requests must be submitted to Human Resources (TBD)
days prior to your arrival at the festival site. The festival will attempt to provide
reasonable accommodations for accessibility request. However, accommodation
requests are subject to review and approval is not guaranteed. Accommodation request for festival provided housing is subject to the terms and conditions set forth by the property owner.
Pets and emotional support animals (ESAs) are not allowed onsite or in festival provided housing including in the festival campgrounds. Any violation of the pet policy may result in disciplinary action. Pets include all animals and are not limited to dogs. A policy exception may be made for AEG Festival employees who work at the festival site for a continuous period of 21 days or more. This policy exception is subject to approval from the Human Resources representative.
Service Animals are welcome. The festival grounds are considered an active
construction site so there may be areas where it may not be safe for animals. Service
animal handlers must exercise caution and follow all festival site safety rules. All service animal owners/handlers are required to complete and submit the service animal liability release form coming soon.
Festival Contractors and Vendors: Requests for accessibility accommodations should be directed to the employer, not the festival. It is the contractor/vendor's responsibility and obligation to discuss accessibility options with their employees who indicate that an accommodation is needed due to a disability.
Request to bring a service animal to the festival site for contractors/vendors and their
employees must receive prior approval. All service animal accommodation request
must be submitted no later than June 5, 2024. Service animals are defined as "dogs
that are individually trained to do work or perform tasks for people with disabilities."
Comfort animals and Emotional Support Animals are not permitted on festival property or in festival provided housing. Pets are not permitted on festival property or in festival housing. All service animal owners/handlers are required to complete and submit the service animal liability release form coming soon.
For further information or assistance please contact:
Clancy Hurst
(770) 316-7731
clancy@tenfiftyent.com
Kasey Johnson
(309) 472-8865
kasey@kjgconsulting.co
Josh Greenwood
(951) 719-7765
josh@kjgconsulting.co