The Patron ADA Accessibility Program will be managed by Accessibility Live. We are
dedicated to providing an inclusive and enjoyable experience for all attendees. We
recognize the importance of accessibility and are committed to ensuring that individuals with ambulatory, visual, hearing, and cognitive / developmental / neurological disabilities can fully participate in the festivities.
If you would like to help guests requiring ADA accommodations, please contact the Access Team via the ADA radio channel. If you have questions about the Access program, please email access@electricforestfestival.com
*NEVER ASK ABOUT WHAT TYPE OF DISABILITY SOMEONES HAS*
Assisting Guests with Disabilities
- Think-Then Speak
- Always speak directly to the person with a disability, not their friend(s)
- Making small talk is great
- Always ask before you help
- Never assume help is needed
- Use person-first language (person with a disability vs. disabled person)
- Be Sensitive About Physical Contact Some people rely on their arms for balance.
Grabbing them could make them fall.
- Don't touch wheelchairs, scooters, or canes. People with disabilities
consider their equipment part of their personal space
STAFF ADA ACCOMMODATIONS
If a member of your team will be requesting accommodations due to a disability, please reach out to your festival contact prior to the show.
AEG Festival Staff: Request for accessible accommodations must be submitted to the festival Human Resources representative at scapozzalo@aegpresents.com. All accessibility accommodation requests must be submitted to Human Resources (TBD) days prior to your arrival at the festival site. The festival will attempt to provide reasonable accommodations for accessibility requests. However, accommodation requests are subject to review and approval is not guaranteed. Accommodation request for festival provided housing is subject to the terms and conditions set forth by the property owner.
Pets and emotional support animals (ESAs) are not allowed onsite or in festival provided housing including in the festival campgrounds. Any violation of the pet policy may result in disciplinary action. Pets include all animals and are not limited to dogs. A policy exception may be made for AEG Festival employees who work at the festival site for a continuous period of 21 days or more. This policy exception is subject to approval from the Human Resources representative.
Service Animals are welcome. The festival grounds are considered an active
construction site so there may be areas where it may not be safe for animals. Service
animal handlers must exercise caution and follow all festival site safety rules. All service animal owners/handlers are required to complete and submit the service animal liability release form below.
Please review the following Festival Staff Animal Policy before proceeding to sign the Service Animal Liability Release.
Click here to view Employee Onsite Dog Policy
Click here to fill out the Voluntary Waiver and Release Agreement: Animal Festival Credentials
Festival Contractors and Vendors: The Electric Forest festival is committed to fostering an accessible workplace for all festival workers regardless of employer. Accessible accommodations may be necessary for individuals living with a qualifying disability which can include limitations of vision, speech, hearing, mobility, cognition and other disabilities that affect major life activities. All vendors and contractors should meet with their employees who request an accessible accommodation on the basis of a qualifying disability. In consultation with the employee, the contractor/vendor must determine 1) if the disability requires an accommodation, 2) what type of accommodation needed for the worker to perform their job duties, 3) if the contractor/vendor has the means and resources to provide an accommodation to the satisfaction of the worker and 4) if the contractor/vendor has the ability to modify the accommodation if necessary during and unexpected event such as an evacuation. It is the contractor/vendor’s obligation to identify and determine their ability to meet the needs of their employees who request accessibility accommodations based on disability.
Contractors and vendors must be prepared to provide a means to support for their workers accessibility needs including 1) transportation, 2) housing and lodging, 3) communications (assistive listening and hearing devices), 4) visual aids and 5) other tools, equipment and machinery. Independent contractors should also evaluate their individual accessibility needs and take the necessary steps to ensure that their personal accessibility needs are met.
The festival does feature accessible pathways, restrooms, and designated accessible parking. The Electric Forest festival believes in equality, inclusivity and the health, safety and wellbeing of every festival attendee and every festival worker. If you require assistance from the festival with respect to accessibility or if you have questions regarding disability accommodations, please feel free to contact Erik Barker, Director of Risk Mitigation at ebarker@aegpresents.com.
Service Animals: The festival grounds are an active worksite. Pets comfort animals and emotional support animals (ESA) are not allowed on festival property due to concerns for safety, liability and for the welfare of the animal. Service animals that have been trained to perform a task that supports a major life function for a person living with a disability are permitted on festival property on the condition that the service animal owner registers the animal prior to arriving on site. Service animal owners will also be provided with a waiver form and a copy of the rules and regulations pertaining to service animals conduct, handling and care. Registration is required in the event that the service animal and the animal owner become separated.
For further information or assistance please contact:
Clancy Hurst
(770) 316-7731
clancy@accessibilitylive.com
GA CAMP ACCESS
GA Camp Access is the accessible camping area at Electric Forest, located near the GA venue entrance South of the Tripolee stage. Entrance into Camp Access is gained with a valid, GA Weekend Camping Wristband, in addition to having a GA CAMP ACCESS 4-DAY VEHICLE PASS.
Accessible options are also offered for all other camping pass types.
PATRON ACCESSIBILITY SERVICES HUB
The main Patron Accessibility Services Hub is located in Camp Access, between Golden Rd & Water Rd (behind Tripolee). At the hub, guests with disabilities can seek information or assistance, obtain Access wristbands, charge medical and mobility devices, and register service animals. The Access Center will be open 24 hours. You can radio the Access Team on Channel “ADA.”
Good Life ADA patrons can contact the Access Team by speaking to the Good Life
Concierge. There will be an Access Team representative at Good Life Concierge during the following hours:
WED/THURS: 10am to 8pm
FRI to SUN: 11am to 6pm
PATRON ACCESSIBLE VIEWING PLATFORMS
There will be Access staff with radios in these locations during all hours the festival is
open to patrons. The viewing platforms are first come, first serve and may fill to
Capacity. Access wristbands are required to utilize these viewing areas. Wristbands are limited to one companion for each guest with a disability.
Patron Accessible Viewing Area Locations:
Tripolee
Ranch Arena
Sherwood Court
Carousel Club
PATRON ACCESSIBLE SHUTTLE SERVICE
Accessible golf cart shuttles are available to transport disabled guests around the
perimeter of the festival grounds and the campgrounds.
Accessible golf cart shuttles are available to disabled guests during all hours the festival is
open to patrons from the following locations:
Venue:
Camp Access / Main Entrance
Ranch Arena Medical
Sherwood Court
Dream Emporium
Good Life Route:
Good Life Village Medical
AC Landing/Sherwood (Concierge)
Good Life Express/80th Ave
Back 40
Camping:
Deer Pod
Bear Pod
Chameleon Pod
Sound Camp Pod
Lucky Lake
If you need to call a shuttle for a patron:
1. Go to the ADA TRANSPO channel
2. State your name, dept. & location
3. How many patrons are needing pickup?
4. Do they have ADA wristbands?
5. Do they need a wheelchair accessible cart?
SERVICE ANIMALS
Service animals are permitted throughout the festival.
Rules:
- NO emotional support animals, therapy animals, or companion animals.
- Pets are not allowed and will be turned away.
- Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
- Service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered.
- If these devices interfere with the service animal's work or the individual's disability prevents using these devices, the individual must maintain control of the animal through voice, signal or other effective controls.
- Service animals must be housebroken and should use the service animal relief area.
- Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
- All animals should have legally required vaccinations (which may need to be verified).
- All service animals must receive a service animal credential in order to enter the venue.
If service animals are not registered during ingress, the patron and staff and their service animal must come to the Access Tent as soon as possible to receive a credential for their service animal. Approved service animal credentials must be worn on the collar of the animal to demonstrate to security that the dog is approved to be on site. Service animals MUST be with their owner or handler at all times. If any service animal is seen without their identifying tag, the Access Team must be contacted immediately to register and verify the authenticity of the service animal.
Staff pets are not permitted at Electric Forest, unless prior approval by HR was
obtained. Staff that require a service animal must notify HR in advance of arrival so an interactive interview can be conducted. If approved, the staff member must sign an animal waiver release before the animal can be credentialed and allowed access to the festival site.
**If any staff members have uncredentialed animals on site, contact Erik Barker (ebarker@aegpresents.com) or Sam Capozzalo (scapozzalo@aegpresents.com) immediately.**
PATRON ACCOMMODATIONS AVAILABLE
Mobility Disabilities
- Accessible Shuttle Service
- Accessible Camping options in GA and Good Life
- Accessible showers and restrooms
- Day Parking in Lot V (Water Rd)
- Accessible Viewing Areas at Ranch Arena, Sherwood Court, Tripolee & Carousel Club
Deaf & Hard of Hearing
- Assistive Listening Devices (available at Camp Access)
- American Sign Language Interpretation
- Designated D/HOH viewing areas
Blind & Low Vision
- Guided Tours: Guests can request a one-time guided tour of the venue
- Patrons who are blind or have low vision may opt to camp in the Accessible
Camping Area.
Guests with Service Animals
- Pets and ESA (Emotional Support Animals) are NOT permitted on site for
any reason.
- All patrons who have a service animal (dog or miniature horse) must
register their service animal. If any animals are seen coming in with
patrons during ingress, call the ADA team immediately.
If service animals are not registered during ingress, the patron and their service animal must come to the Access Tent as soon as possible to receive a credential for their service animal. Approved service animal credentials must be worn on the collar of the animal to demonstrate to security that the dog is approved to be on site.
Service animals MUST be with their owner or handler at all times. If any service animal is seen without their identifying tag, the ADA team must be contacted immediately to register and verify the authenticity of the service animal.