TOWING 
Please do NOT call campground towing requests into Festival Dispatch. Instruct patrons and staff in need of a tow to put their vehicle hoods up and the roaming towing teams will get to them as soon as they can. This applies to all patron campgrounds, Lot A, and Off-Site Raceway. 
* Towing fees related to mud in the campgrounds will be covered by the festival*

SHUTTLES 
Staff Shuttles to Lot A and Off-Site Racetrack end MON at 6pm. All staff vehicles must be cleared of the Off-Site Parking lot at National Trail Raceway by end of day Monday. 

STAY OFF THE GRASS 
Just because it is load out, does not mean you can drive on the grass. The grounds are still very soft and we need to preserve them as much as possible #stayoffbigmikesgrass

MARSHALLING
Remind all vendors and departments to use the Marshalling escort team for all trucks and trailers. The site is tight and very busy. Marshalling yard is open 7AM - 7PM through until SAT 9/26. 

DISPATCH
Festival Dispatch is open until TUE 9/22 at 5pm. Please continue to use them to help coordinate. 

LODGING
Please refer to your original lodging confirmation email for your hotel, house, and/or RV checkout date and time and procedures. Email lodging@lostlandsfestival.com if you have any questions. Any requests to later check out must be approved and requested prior to 24 hours to see if able to accommodate. 

MENTAL HEALTH RESOURCES

Reminder that our friends from Amber Health resources are here to support us. Call or text +1 888-80-AMBER (888-802-6237) and see LL26 Staff Guide (HARM REDUCTION) for more info.

PACKING SUPPLIES
Prepare your pallets and inventory items that need to be stored, making sure everything is wrapped, balanced, contained with pallet wrap, and most importantly LABELED WITH YOUR DEPARTMENT NAME on all four sides. 

Please also make sure your ropacks and pallets are accessible for forklift and easily visible in your packing areas.

NOTE: Please weatherize your pallets as best as you can - use visqueen to cover the top prior to pallet wrapping!

STORAGE
If you have not already discussed a storage plan or have changes to your storage needs, please reach out to Site Operations ASAP so we can coordinate and make a plan. 

VEHICLE RENTAL RETURNS 
If you have a festival rented vehicle, it must be checked out at Shipping & Receiving. All vehicles need to be cleaned out on site. There will be a clean up station prepared in front of Shipping and Receiving if you need to vacuum or power wash off mud! Kristie and Gia will complete your vehicle check out and you will be cleared to return. Additionally, any festival rented vehicles need to be fueled on site before they are returned, fueling hours listed below for your convenience.

If you had any damages to your festival rented vehicle, be sure to backfill an incident report LL26 Incident Report

If you are leaving late night or early morning, please complete the vehicle check out form HERE. 

FUELING HOURS
MON 9/21 8am to 10am & 3pm to 5pm
TUE 9/22 - MON 9/28 9am to 10am & 3pm to 4pm

SIGNAGE
PLEASE DO NOT PACK SIGNAGE INTO YOUR DEPT STORAGE. This makes inventory super challenging and we are trying to do a full recount of all festival owned signage this year. Return all signage at the garage with Deluxe Design at the East Side of the Main Medical Barn.

FIRE EXTINGUISHERS
Please return fire extinguishers in your area to QM - there will be designated area for #5LB,  #10LB, etc. units. Please keep these sorted so they are able to be stored and inventoried properly. 

GOLF CARTS
Please check your golf carts back in with Motorpool. Please not leave them somewhere on site or in your compound. Golf Carts, UTVs, and Heavy Equipment are all expected to be cleaned out.

RADIOS
Radio world will be open through SAT 9/26 at 7PM to drop off all gear. Please be sure to request a receipt and verify while you are on site that there is no additional gear still checked out to you or your team. Reminder, radios are not cheap… so please make sure you do your due diligence while you are still on site. 

Radio: $1,600.00
Speaker Mic: $160.00
Battery: $100.00
Surv Kit: $110.00
Earpiece Only: $60.00
Charging Bank: $600.00
Double Muff Headset: $700.00

SHIPPING 
Lost Lands Shipping & Receiving is not responsible for any returns. If you need to ship anything, please coordinate with your team to have return packages brought directly to the carrier by a runner or team member. However, if a package needs to be picked up from here, you must schedule a pick up and coordinate directly with Kristie. Please make sure there is someone on your team onsite overseeing this pick up.

LL26 Shipping Instructions

TRASH & RECYCLING
If your area footprint requires extra trash cans for the load-out process, make sure to request them from Clean Vibes right away.

Bag Supply: We can provide trash bags to an extent to help you with your load-out and ensure your areas are left completely cleaned out.

Bulky & Heavy Items: If you have bulky, heavy, or a substantial number of items that need to be disposed of, do not abandon them or overfill dumpster or trash bins. Reach out to Clean Vibes directly, and they will coordinate the appropriate roll-off dumpster for your team to use.

Zip-Tie Sweep: If you work with zip ties in any fashion during your setup or production, please make sure you are picking up every single piece post-show.

OFFICES
1 - TABLES/CHAIRS - Please remove folding tables and chairs and pile them face down outside of your office and/or storage unit (not leaning against the unit - piled nearby). If you were delivered your tables and chairs on a pallet, please neatly restack how they were dropped. 

Please make sure offices/storage are empty with the exception of the refrigerators, white boards, tables, roller chairs, etc. that came as a package for your office. These items can remain inside. To identify any office package items, you can see a blue QR code or yellow sticker on the bottom.

2 - REFRIGERATORS - Please remove all food and beverages from refrigerators and wipe them out.
** Please unplug and clean fridges in admin barn offices

3 - SWEEP OUT - Please grab a broom from Quartermaster and sweep out your office and/or storage unit. If units are left dirty to the point where we are invoiced, we will bill back any cleaning fees to the department directly from the vendor. 

4 - DAMAGES -  If there is any damage to your office, please let us know ASAP so we can properly document. 

5 - GARBAGE - remove all trash from your office container and place in designated garbage bins in your area

6 - KEYS - Please lock your office and return keys at Site Ops House.

PIPE & DRAPE 
All pipe and drape will need to be returned to the Main Medical Barn - where it will be collected and counted.

COOLERS 
If you have coolers, please clean them out and return them to Site Ops yard and help our amazing water team out (that kicked serious booty and helped ALL of our teams stay hydrated)! Return coolers to the Water and Ice boneyard (located near Motorpool) emptied of all contents.

SHOW NOTES
If you have notes about workflow, HERD requests/issues, or any notes for the operation that would be helpful to know for next year, please see the Show Notes tab of your HERD advance.

DIRECTIONS TO DOWNLOAD:

IPHONE:

1. Proceed to "herdevent.com/llstaffguide26" on your Safari mobile browser (*this will only work via a Safari browser*) 

 

 

2. Click the icon shown below: 

 

3. When the next prompt pops up, click on the option that says "Add to Home Screen":

4. Proceed to the apps on your phone's home screen and open the Staff Guide app by clicking the icon: 

 

ANDROID:

1.  Proceed to your Google Ghrome mobile browser and type in "herdevent.com/llstaffguide26" (*this will only work via Google Chrome browser*) and click the icon below:

2. Click the "Add to Home Screen" in the drop down following clicking the icon below:

3. Click "Add" to add it to your homescreen:

4. Click the "Add to home screen" and enjoy the LL26 Staff App:

 

SITE LOCKDOWN

SUN 9/13: 11:59pm (midnight)

VILLAGE LOAD IN (FOOD / CRAFT)
MON 9/14: Craft - 12pm to 8pm
MON 9/14: Food - 12pm to 5pm
TUE 9/15: Craft - 9am to 12pm
TUE 9/15: Food - 10am to 4pm

VENUE LOAD IN (FOOD / CRAFT)
MON 9/14: Food (Stage 9 Vendors) - 12pm to 5pm
TUE 9/15: Food - 12pm to 6pm
WED 9/16: Craft - 12pm to 6pm
WED 9/16: Food - 10am to 5pm

ALL FESTIVAL CAMPGROUND HOURS (INCLUDING GLAMPING)
Tuesday Early Arrival 9/15: East and West Tolls Open at 7pm; *Show Ready 6pm*
Wednesday Early Arrival 9/16: Allowed Entry at 12am (midnight)
Thursday Early Arrival 9/17: Allowed Entry at 12am (midnight)
Friday GA Arrival 9/18: Allowed Entry at 12am (All Camping Entry)

Stage 8: Grove Stage & Silent Disco (Before Venue is open)
WED 9/16: 12pm (noon) to 10:30pm
THU 9/17: 12pm (noon) to 7pm
Silent Disco Hours
WED 9/16: 10:30pm to 7am
THU 9/17: 10:30pm - 7am
* see Full Show Day schedule below

FESTIVAL VENUE HOURS (MAIN ENTRANCE)
WED 9/16: 12pm to 10pm (The Crater Stage 9 Only)
THU 9/17: 12pm to 11pm (The Crater Stage 9 / Main & VIP Merch)
* THU 9/17: 6pm to 11pm (Pre-Party) *Show Ready 5pm*
FRI 9/18: 1pm to 4am *Show Ready 12pm*
SAT 9/19: 1pm to 4am *Show Ready 12pm*
SUN 9/20: 1pm to 3am *Show Ready 12pm*

Stage 1: Prehistoric Stage
THU 9/17: 6pm to 11pm (show ready 5pm)
FRI 9/18: 2pm to 12am (midnight)
SAT 9/19: 2pm to 12am (midnight)
SUN 9/20: 2pm to 11pm

Stage 2: Wompy Woods Stage
FRI 9/18: 2:30pm to 4am
SAT 9/19: 2:30pm to 4am
SUN 9/20: 3pm to 3am

Stage 3: Forest Stage
FRI 9/18: 2pm to 4am
SAT 9/19: 2pm to 4am
SUN 9/20: 4pm to 3am

Stage 4: Subsidia Stage
FRI 9/18: TBA
SAT 9/19: TBA
SUN 9/20: TBA

Stage 5: Raptor Alley Stage
FRI 9/18: 12am (midnight) to 4am
SAT 9/19: 12am (midnight) to 4am
SUN 9/20: 11pm to 3am

Stage 6: Artifact Stage
Extinct

Stage 7: Village Marketplace Stage
Extinct

Stage 8: Grove Stage & Silent Disco (Full Schedule)
WED 9/16: 12pm (noon) to 10:30pm, Silent Disco 10:30pm to 7am 
THU 9/17: 12pm (noon) to 7pm, Silent Disco 10:30pm to 7am
FRI 9/18: 12am (midnight) to 7am (SAT morning)
SAT 9/19: 12am (midnight) to 7am (SUN morning)
SUN 9/20: 11pm to 5am (MON morning)

Stage 9: The Crater
WED 9/16: 12pm (noon) to 10pm
THU 9/17: 12pm (noon) to 11pm
FRI 9/18: 2:00pm to 4am
SAT 9/19: 2:00pm to 4am
SUN 9/20: 2:00pm to 3am

The Patron ADA Accessibility Program will be managed by Accessibility Live. We are
dedicated to providing an inclusive and enjoyable experience for all attendees. We
recognize the importance of accessibility and are committed to ensuring that individuals with ambulatory, visual, hearing, and cognitive / developmental / neurological disabilities can fully participate in the festivities.

If you would like to help guests requiring ADA accommodations, please contact the Access Team via the ADA radio channel. If you have questions about the Access program, please email access@lostlandsfestival.com

*NEVER ASK ABOUT WHAT TYPE OF DISABILITY SOMEONES HAS*

Assisting Guests with Disabilities

• Think-Then Speak
• Always speak directly to the person with a disability, not their friend(s)
• Making small talk is great
• Always ask before you help
• Never assume help is needed
• Use person-first language (person with a disability vs. disabled person)
• Be Sensitive About Physical Contact Some people rely on their arms for balance. Grabbing them could make them fall.
• Don't touch wheelchairs, scooters, or canes. People with disabilities consider their equipment part of their personal space

STAFF ADA ACCOMMODATIONS

If a member of your team will be requesting accommodations due to a disability, please reach out to your festival contact prior to the show.

Apex Festival Staff: Request for an accommodation must be submitted to the festival Human Resources representative at scapozzalo@aegpresents.com. All accommodation requests must be submitted to Human Resources prior to your arrival at the festival site. The festival will review each request to provide reasonable accommodations, however, accommodations are not guaranteed upon submission. Accommodation request for festival provided housing is subject to the terms and conditions set forth by the property owner.

Pets and emotional support animals (ESAs) are not allowed onsite or in festival provided housing including in the festival campgrounds. Any violation of the pet policy may result in disciplinary action. Pets include all animals and are not limited to dogs. A policy exception may be made for Apex Festival employees who work at the festival site for a continuous period of 21 days or more. This policy exception is subject to approval from the Human Resources representative.

Service Animals: Service Animals are welcome. The festival grounds are an active worksite. Pets, comfort animals and emotional support animals (ESA) are not considered Service Animals and are not allowed on festival property due to concerns for safety, liability and for the welfare of the animal. Service animals that have been trained to perform a task that supports a major life function for a person living with a disability are permitted on festival property on the condition that the service animal owner registers the animal prior to arriving on site. Service animal handlers must exercise caution and follow all festival site safety rules. All service animal owners/handlers are required to complete and submit the Voluntary Waiver and Release Agreement: Animal Festival Credentials form below.

Please review the following Festival Staff Animal Policy before proceeding to sign the Service Animal Liability Release.

Click here to view the Employee Onsite Dog Policy

Click here to fill out the Voluntary Waiver and Release Agreement: Animal Festival Credentials

Festival Contractors and Vendors: The Lost Lands festival is committed to fostering an accessible workplace for all festival workers regardless of employer. Accessible accommodations may be necessary for individuals living with a qualifying disability which can include limitations of vision, speech, hearing, mobility, cognition and other disabilities that affect major life activities. All vendors and contractors should meet with their employees who request an accessible accommodation on the basis of a qualifying disability. In consultation with the employee, the contractor/vendor must determine 1) if the disability requires an accommodation, 2) what type of accommodation needed for the worker to perform their job duties, 3) if the contractor/vendor has the means and resources to provide an accommodation to the satisfaction of the worker and 4) if the contractor/vendor has the ability to modify the accommodation if necessary during and unexpected event such as an evacuation. It is the contractor/vendor’s obligation to identify and determine their ability to meet the needs of their employees who request accessibility accommodations based on disability.

Contractors and vendors must be prepared to provide a means to support for their workers accessibility needs including 1) transportation, 2) housing and lodging, 3) communications (assistive listening and hearing devices), 4) visual aids and 5) other tools, equipment and machinery. Independent contractors should also evaluate their individual accessibility needs and take the necessary steps to ensure that their personal accessibility needs are met.

The festival does feature accessible pathways, restrooms, and designated accessible parking. The Lost Lands festival believes in equality, inclusivity and the health, safety and wellbeing of every festival attendee and every festival worker. If you require assistance from the festival with respect to accessibility or if you have questions regarding disability accommodations, please feel free to contact Erik Barker, Director of Risk Mitigation at ebarker@aegpresents.com.

SERVICE ANIMALS

Service Animals: The festival grounds are an active worksite. Pets comfort animals and emotional support animals (ESA) are not allowed on festival property due to concerns for safety, liability and for the welfare of the animal. Service animals that have been trained to perform a task that supports a major life function for a person living with a disability are permitted on festival property on the condition that the service animal owner registers the animal prior to arriving on site. Service animal owners will also be provided with a waiver form and a copy of the rules and regulations pertaining to service animals conduct, handling and care. Registration is required in the event that the service animal and the animal owner become separated.

For further information or assistance please contact:

Nina Centeno
830-776-8745
nina@accessibilitylive.com

ACCESS CENTER:

All patrons must stop here to get a Lost Lands ADA Credential:

Camping Access Center – ADA Camping (South of Main Venue Entrance, near Nest 6)

Venue Access Center – Past Main Merch headed into the venue next to Venue Medical Tent

WHEELCHAIR ACCESSIBILITY:

Accessible pathways connect all throughout the venue, including parking, entrances, stages, vendors and all other activity areas. We will NOT be providing wheelchair/scooter rentals.

If a patron needs to rent a wheelchair, they may contact: 

• Mobility City
  4506 Cemetery Rd, Hilliard, OH 43026
  (614) 756-4622
• Med Mart at Advanced Medical Supply
  4840 W Broad St, Columbus, OH 43228
  (614) 870-0111

ADA PARKING:

ADA day/weekend parking lot will be available in the South Weekend Parking Lot for patrons with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them (i.e. DMV paperwork). All patrons inside the vehicle MUST be wearing festival wristbands.

Directions to ADA Parking/South Lot:
From Columbus Airport take 70E to OH-13/Jacksontown Rd (exit 132). Continue south on Jacksontown Rd (State Route 13). Turn left (east) on Boundaries Rd and follow signage to ADA parking on the right. Utilize festival shuttles for transport to/from ADA Parking and the shuttle stop near the main box office & main festival entrance.

ADA SHUTTLE STOPS

• ADA Camp
• Village Info Booth
• Nest 1
• Main Entrance (beyond security check)
• Stage 1
• Stage 2

PATRON SERVICE ANIMALS 

Registration is required in the event that the service animal and the animal owner become separated. All patrons and staff who have a service animal must register their service animal. If any animals are seen coming in with patrons during ingress, call the ADA team immediately.

If service animals are not registered during ingress, the patron or staff and their service animal must come to the Access Tent as soon as possible to receive a credential for their service animal. Approved service animal credentials must be worn on the collar of the animal to demonstrate to security that the service animal is approved to be on site. Service animals MUST be with their owner or handler at all times. If any service animal is seen without their identifying tag, the ADA team must be contacted immediately to register and verify the authenticity of the service animal.

Staff that require a service animal must notify HR in advance of arrival so an interactive interview can be conducted. If approved, the staff member must sign an animal waiver release before the animal can be credentialed and allowed access to the festival site.

**If any staff members have uncredentialed animals on site, contact Erik Barker (ebarker@aegpresents.com), Sam Capozzalo (scapozzalo@aegpresents.com) immediately.**

 

BOX OFFICE HOURS AND LOCATIONS:

Main Box Office - Located off of Jacksontown Road, near Main Entrance to Venue

Camping Box Office - Located off of Jacksontown Road, near Camping Pedestrian Entrance (adjacent to Gas Station)

West Box Office - Located off of Licking Trails Road, near West Tolls

East Box Office - Located off of Kindle Road, near East Tolls

Rideshare Box Office - Located off of Jacksontown Road, near designated Rideshare pick-up / drop-off area

Box Office Hours of Operation:

TUES 9/15: Tolls & Box Offices open at 6pm, open 24 hours
WEDS 9/16: Open 24 Hours
THURS 9/17: Open 24 Hours
FRI 9/18: Open 24 Hours *East Box Office closes at 8pm subject to volume*
SAT 9/19: Open 24 Hours *West Box Office closes at 12pm subject to volume*
SUN 9/20: Closes at 8pm

PHOTO IDS:

• Please do not check-in with a nickname or any other name aside from what is listed on your government-issued ID.
• Only the purchaser name can pick up any will call with their own photo ID.
• Photos/Screenshots of IDs will not be accepted.

ACCEPTABLE PHOTO IDS:

• Government-issued Passport or U.S. Global Entry ID card
• Government-issued Driver’s license or ID card
• Official school-produced Student ID card
• Permanent Resident Card or Alien
• Government-issued military or national ID card

UNACCEPTABLE PHOTO IDS:

• Anything WITHOUT a photo (SS Card, Birth Certificate, etc.)
• SOCIAL MEDIA: we will not accept any form of social media as verification of identification

BOX OFFICE / TICKETING NOTES:

• Lost Lands 2026 is for guests age 18+
• Any vehicle must have an accompany valid camping and/or parking pass to access festival campgrounds or parking areas
• A camping pass does not solely permit entry
• All guests must have a valid festival admission wristband at ALL TIMES
• Admission wristbands are valid on Friday, Sept 18 to Sunday, Sept 20
  • Entry on Tuesday 9/15, Wednesday 9/16, or Thursday 9/17 is valid with an accompany Early Entry wristband
• ** THOSE WITHOUT A WRISTBAND WILL BE ASKED TO LEAVE **

STAFF CHECK IN & CREDENTIALS:

Staff Credential Pickup Hours:

Catering Barn:
SAT 9/12: Lunch and Dinner

Marshalling Yard:
SUN 9/13: 11am to 6pm
MON 9/14: 8am to 8pm
TUE 9/15: 8am to 1am*
WED 9/16: 8am to 8pm
THURS 9/17: 8am to 8pm
FRI 9/18: 8am to 8pm
SAT 9/19: 10am to 6pm
SUN 9/21: 10am to 4pm

*If needed, after hours credential pickup will be available at the West Box Office off Licking Trails from 1am to 8am on WED 9/16. Temporary parking is available.

Marshalling Yard / Credentials Location:

ZEMBA BROS / B&H TOWING
10077 Jacksontown Rd
Thornville OH 43076

APPLE PIN LINK - Press & hold to open and put into your maps app!

ANDROID PIN LINK - Press & hold to open and put into your maps app!

Please come to Staff check-in prepared with a legal, legitimate form of photo identification. Please do not check-in with a nickname or any other name aside from what is listed on your government-issued ID.

Credentials must be picked up BEFORE accessing the festival. Creds must be worn securely at all times, be scanned onsite when asked, and are non-transferrable.

Credentials are needed FIRST before accessing the Camping, Venue and Staff Camping/Parking areas starting SUN 9/13. If you are loading in and/or onsite prior to SUN 9/13, a load-in wristband is required. See Deidra onsite to receive for your team.

Temporary parking is available at the staff check-in area during credential pick-up.

Only each individual staff member can pick up their own credential(s) with a valid ID.

After picking up your credential and arriving at the venue, stop to present your Staff Parking/Staff.

Show credentials and camping credentials must be worn on your right wrist and shown to security when requested. Non-working personnel are NOT permitted in the Staff Parking or Staff Camping area.

All vehicles will be searched upon entering the property, so follow security instructions and expect delays.

Review the prohibited items to avoid issues and disappointment ~ this list applies to working personnel too.

Credentials must be worn at ALL times and are non-transferrable.

DO NOT post any pictures to social media of your credentials/passes at any time.

Expect congested traffic on WED 9/16, THUR 9/17, and FRI 9/18 as patrons enter the festival grounds. We STRONGLY encourage staff to arrive for credential pick-up and setting up Staff Camping no later than THUR 9/17 if possible. If you are arriving outside of the staff check-in and credential pick-up hours, please make arrangements with your supervisor to access festival property and obtain appropriate creds.

As you approach the venue, follow traffic signs and instructions to Lost Lands Festival and plan for delays. Please be mindful of the many partners, staff members, and guests loading in during these days leading up to festival, and practice safety at all times. 

Wristbands that have been lost, stolen, or tampered with are subject to a $50 replacement fee if a replacement is authorized by event staff. Yes, this applies to working personnel too.

Any staff member or vendor misusing credentials or violating festival policy in any way is subject to credential invalidation, work dismissal, loss of pay, removal from festival grounds, permanent forfeiture of work opportunities, and possible further legal ramifications.

 

Lost Lands is a cashless event. Cash can be exchanged for a Visa/MasterCard debit card at our Cash Exchange locations.

Locations:

Campground Cash Exchange - in the Village General Store

Venue Cash Exchange – in the Venue General Store

There will be no ATMs on site. We accept all major credit or debit cards.

Click here to see today's menu!

MAIN STAFF CATERING

Main Staff Catering Location
Located at the Catering Barn off of Kindle Rd. Please avoid driving personal vehicles to catering. Parking is limited. Please look at Staff Map for more details in “MAP” section.

Main Staff Catering Dates and Times

TUE 9/01 to SUN 9/27 (Final dates subject to change)

Breakfast: 7am to 10am (Stagehands 7am to 8am)
Lunch: 12pm to 3pm (Stagehands 1pm to 2pm)
Dinner: 5pm to 8pm (Stagehands 7pm to 8pm)
*Dinner extended to 9pm SAT 9/12 to SUN 9/20

Scanning at Main Catering
Your event credential is your meal ticket. Scan your wristband upon catering check-in. Only one scan/meal permitted per each meal time. 

Parking at Main Catering
All staff are encouraged to walk to catering, parking is extremely limited and reserved for golf carts and runner vehicles. Please avoid driving vehicles to catering unless absolutely necessary and carpool when possible.

LOT A CATERING (SECURITY ONLY)

Lot A Catering Dates (Security Only)
Dates: MON 9/14 to MON 9/21

Lot A Catering Times (Security Only)
Lot A Boxed Meals are picked up by Security Managers to be distributed to their teams, per their advanced times. 

HOW TO REPORT AN EMERGENCY

PLEASE REMAIN CALM! 

LOOK FOR HELP & BE THE HELP! Stay with the patient or the incident (if the scene is safe) and STAY on the Dispatch channel – Dispatch may need more information after the initial call. Flag down the response team when they arrive and quickly lead them to the incident location.

Know what to do in an emergency. Remain Calm. Speak Clearly.

1. Who You Are (provide your name and department)
2. Where You Are (provide three (3) points of reference so Dispatch can easily identify your location)
3. What the Emergency Is (briefly describe the situation)

* Stay on Dispatch channel until Dispatch confirms you can go back to another channel.

RADIO CHANNELS:

1. MEDICAL DISPATCH: For anything medical related. Please stay with the patient (if the scene is safe) and keep your radio on THE DISPATCH CHANNEL until help arrives.
2. SECURITY DISPATCH: For anything security related. Patrons in a fight, suspicious behavior, theft, etc.
3. FEST DISPATCH: For anything site related. If you see a fence down, trash piling up, a light tower needing to be turned on or off, broken water pipe, etc.

Command Center
Begins: TUE 9/15 @ 8am
Ends: TUE 9/22 @ 5pm

EVACUATION PLAN

In the event of an evacuation, ensure that everyone around you is safe and calm. Please follow instructions provided by your supervisor. Emergency evacuation exits are designated on the outer perimeters of the festival. In the event of an evacuation, the Command Post will coordinate announcements from several platforms including radio all-calls, audio announcements through PA systems (EAS), video images on stage screens, or mobile text messaging.

Please be sure to check in with your supervisor about your department specific evacuation plan including but not limited to steps during all Emergency Codes, and Evacuation Locations.

The type of announcement will be based on the following color-coded Festival Code employee notification system. Announcements should define actions to be taken by patrons and staff, and instructions for safe exit from the festival site.

The Festival Code is monitored, established and communicated from the Command Post.

Emergency Color Codes:

Additional detail on Festival Code announcements is below:

Shelter in Place – In some cases, instructions to shelter in place may be communicated with one of the above Festival Code announcements. Employees and patrons should wait where they are for further instruction or direction from the Unified Command Post or Public Safety Emergency Services. This may require patrons and staff to exit or enter buildings, shelter within vehicle, or gather in open outdoor areas based on the nature of the emergency.

Partial Evacuation – In some cases, instructions for a partial site evacuation may be communicated with one of the above Festival Code announcements. Direct patrons within the affected area to the nearest exit and after all patrons have been evacuated from the area, proceed to the nearest Evacuation Rally Point. Unaffected areas may be instructed to shelter in place or continue normal operations.

All Clear – Do not re-enter the festival site, or affected area, unless an “All Clear” has been given by Unified Command, Emergency Broadcast Communication or instructed by emergency personnel and/or your supervisor.

 

STAFF EMERGENCY TEXTS
Sign up to receive important festival announcements and emergency information from the Lost Lands Staff Emergency Text System. Check with your department head to make sure you are signed up or find out how to enroll.

WHERE DOES MY MEAL CARD WORK?

Your Food Vendor Meal Card will work at any food vendor on site.

WHEN & WHERE ARE THE FOOD VENDORS OPEN?

Campgrounds
Limited vendors open TUE 9/15 at 7pm
Full vendors open WED 9/16 at 9am to MON 9/21 at 10am

Venue
Food Vendors open during venue hours.
THU 9/17: 6pm to 11pm (Pre-party at Prehistoric Stage 1 Only)
FRI 9/18: 12pm to 4am
SAT 9/19: 1pm to 4am
SUN 9/20: 1pm to 3am

HOW DOES MY MEAL CARD & VENDOR MEAL PLAN WORK?

1. $17 Staff Meal Value
$17 per meal is loaded onto your Meal Card(s).
Food vendors are not expecting tips for staff meals (just like catering does not expect tips). Tip Money is not included in $16 meal rate.

2. Check Your Balance
You can check your balance using the QR code on the back of the card.

3. Ordering
Each Food vendor will have a $15 STAFF MEAL available to purchase, but you have to say “STAFF MEAL please”
Some staff meals (i.e. pizza) are less than $15/meal.
You don't HAVE to order a staff meal, but it is usually the most cost effective.

4. What to do if you want to purchase something that costs more than the remainder on the meal card?
If you have $5 left on your meal card and try to buy something that is over $5, you must let the vendor know before you attempt the transaction. Otherwise the transaction will decline. When you inform the food vendor, tell them that they "need to split the transaction." You can then cover the difference using your own credit or debit card.

Click here to view Staff Meal options across site!

FUEL STICKERS

All festival rented golf carts are approved for refueling on site. All vehicles must have a Festival Fuel Sticker to be refueled on site. Personal vehicles are not approved for refueling on site. All festival rented vehicles must be refueled on site. Fuel Stickers can be picked up at Motorpool

FUEL DEPOT LOCATION

Site Compound

FUEL DEPOT HOURS
Fuel Team will be circulating around the event site to fuel festival golf carts, equipment and generators. If you’re in need of fuel, please call the FUEL channel on the radio for approved equipment or visit the fueling depot located in the Site Ops Compound.  

TUE 9/01 to SAT 9/12:
9am to 10am & 3pm to 4pm

SUN 9/13 to MON 9/21:
8am to 10am & 3pm to 5pm

TUE 9/22 to MON 9/28:
9am to 10am & 3pm to 4pm

GOLF CART WAIVER

All staff driving golf carts on site must complete the Golf Cart Waiver prior to checking out a golf cart. Click below to complete now and save time at Motorpool when you are picking up your carts 

Click here to fill out the Golf Cart Waiver

Golf Carts are permitted to cross HWY 13 at Festival Crossing only when directed by Crossing Guards, if applicable. Golf Carts can drive down Kindle Rd during lockdown (SUN 9/14 @ midnight - MON 9/22 at 4pm). Golf Carts are not permitted on public roads outside of these exceptions. Golf Cart privileges will be revoked if caught driving on public roads.

❗ALWAYS LOCK YOUR CART WHEN YOU WALK AWAY❗

GOLF CART RULES

Golf carts can use the tunnel during build & strike only
During show the tunnel will be pedestrian only.

Golf carts can drive down Kindle Rd (between Lot C and Glamping entrance) during lockdown only
Lockdown begins SUN 9/13 at 12am (midnight)
Kindle Rd will reopen to the public MON 9/21 at 4pm

Golf carts are not permitted on public roads (outside of exceptions above)
This means you cannot drive golfs or heavy equipment to Lot A, Gas Station, etc. Lot A accessible by Festival shuttle or vehicle only.

Do not drive on the grass
If you need to drive on the grass, contact site ops first to discuss proper ground protection.

Violation of these rules may result in Golf Cart privileges being revoked.

* These rules are in addition to all Rules & Regulations listed in the Golf Cart Waiver.

All patrons riding and/or driving a golf cart must be seated in their own seat while the cart is in motion. No riders are permitted to ride on laps or in the back of a workhorse. No standing while riding or driving.

No talking or texting while driving.

Any driver who is drinking alcohol or visibly under the influence of drugs and/or alcohol, using a cell phone while driving, speeding or acting recklessly or negligently, driving with no headlight after dusk, failure to report an accident, driving in prohibited areas, driving passengers with alcohol, exceeding cart capacity, driving people who are standing, driving without a license or wristband, leaving the cart unlocked, vandalizing the cart, tampering with cart engine and/or disobeying any cart rules RISKS LOSING ALL DRIVING PRIVILEGES, even first time offenders.

Alcohol / drug use – Strictly prohibited while working on site. 
Site speed limit – General speed limit of 10 mph will be strictly enforced. 
No riding on the back of trucks – You must always be seated in a real seat in any site vehicle.
Incidents, accidents and near misses – If you are involved with an incident, accident or near miss, please notify your supervisor. All damages must be reported immediately to your supervisor.  

* These rules are in addition to all Rules & Regulations listed in the Golf Cart Waiver.

END OVERDOSE

Campground Location: The Village, near Medical

Venue Location: Safe Haven, between The Crater (Stage 9) & Subsidia (Stage 4)

Stop by the End Overdose booths to learn how to identify and respond to an overdose. Their certified trainers will help you spot the signs and symptoms of an overdose, teach you to use naloxone, and empower you to act in an emergency. After your training, the End Overdose staff will provide you with free intranasal naloxone. Along with the dose, each person who becomes certified will receive an End Overdose certification card that states the name of the End Overdose trainer, their name, and the date of the training.

Training Duration ~ 10 minutes

* If you have already completed the End Overdose training and have your certification card, you can present this at the End Overdose booths to receive a dose of naloxone without repeating the training.

End Overdose Staff Trainings

TUE 9/15: 6pm to 7pm at Discovery Center in The Village
WED 9/16: 5:30pm to 6:30pm at Staff Catering

If your department or team cannot attend these trainings, please request a custom time using the form below and we will try to accommodate. Otherwise, your team can go to their booths at any time throughout the show.

Click here to request a training session for your department

 

AMBER HEALTH

We are excited to announce that mental health & wellness support will be available on site at Lost Lands 2026 by Amber Health. 

Amber Health’s mission is to provide proactive, industry-informed clinical care tailored to the unique, high-stress realities of behind the scenes of the music industry to our staff. This year they will be available for 1-on-1 in person sessions, departmental group sessions, and hosting daily breath workshops on site. 

On Site Dates: MON 9/14 - THU 9/24

See the flyer below that has the QR code for staff to sign up for 1-on-1 sessions and view available resources. There is also a 24 hour hotline that is available for call or text +1 888-80-AMBER (888-802-6237).

On Site Resrouces Resources: 

1 - IN-PERSON 1-ON-1 SESSIONS: Up to 50 mins. Confidential, individual sessions available throughout each day for the event staff. Amber Health’s music-industry-experienced clinical team is here for you.

2 - DEPARTMENTAL GROUP SESSIONS: 15-60 minutes, as desired. Designed to support team connection, manage stress, and improve overall well-being. Can include meditation, breathwork, or facilitated processing groups. Book for your department now!

3 - WALK-IN MEDITATION GROUPS: Daily Breath & Meditation Workshops will be held on the north side of the Guitar Pond across from catering at 2:30pm & 8:15pm. Please encourage your staff to stop by. The clinicians will also be available to schedule a breath workshop with your staff. 

4 - INCIDENCE RESPONSE On-the-ground presence with a defined response protocol for any situation that may arise. Please reach out via text or call to (888) 80-AMBER (888-802-6237). 

SAFE HAVEN

Venue Location: Between The Crater (Stage 9) & Subsidia (Stage 4)

The Safe Haven is the heart of the Support Squad. The Safe Haven is non-emergency / non-medical space for patrons who need a physical place to recenter and relax. The Support Squad offers emotional support to distressed individuals, trip sitting, a calming environment for human connection, and a friend to anyone who may have lost their friends. Guests can engage with Support Squad members and fellow Headbangers through games, coloring books, and friendly conversation in this safe space. Safe Haven is open during venue hours.

LOST LANDS PATRON TEXT HOTLINE

Patrons are encouraged to use the Lost Lands Text Hotline for questions during the event. Signage will be placed in the campgrounds. 

Text “Lost Lands” to 69050

 

Click here to report an incident!

We hope everyone has a great incident free festival. Please be aware that the music festival is an active work area. Always use caution when working and be aware of your surroundings at all times.

If you are involved in an accident and/or injured on the the job, stop working and immediately report your injury to your supervisor and First-Aid. It is important that you fill out an incident report. If you are a witness to an injury you are required to provide an account of what happened on the incident report. 

Reports should be submitted for all incidents involving bodily harm, property damage, theft, or other major incidents. If you're unsure a report should be filed, please reach out to your employer’s HR, if you are unsure of who that is, please contact your direct manager or supervisor.

If you are a festival CAPS Payroll employee seeking Worker's Compensation, you must complete the additional form below to be reviewed by HR. This is not applicable to any staff hired by contract and/or vendor. Worker's Compensation form link can be found below.

CLICK HERE TO FILL OUT WORKER'S COMPENSATION FORM - Press & hold to open!

Notice to Medical Providers - Click here to download

Please download this paperwork to provide to your medical provider if attending a medical facility.

CAPS APPROVED CLINICAL NETWORK PROVIDERS
(If you require immediate medical attention, please dial 911 or attend a medical facility)

1. Licking Memorial Occupational Health
Tamarack Building 4
1865 Tamarack Road
Newark, Ohio 43055
7:30 a.m. to 4:30 p.m. (M-F)
Walk in hours are 7:30 a.m. - 4:00 p.m.
Phone: (220) 564-4972
Fax: (220) 564-4991
Licking Memorial Health Systems - Occupational Health

2. 24/7 Licking Memorial Hospital
Licking Memorial Hospital
Licking Memorial Urgent Care
1320 W Main St,
Newark, OH 43055
Licking Memorial Health Systems

All found items at Lost Lands can be turned into any of the Info Booth or Lost & Found locations below during the show. Found items can be claimed using the Liff Happens link below and picked up at Main Lost & Found, located at Main Box Office, near Venue Entrance. Any items found during the build or strike of the festival for staff will be dropped at Site Ops office and ultimately mailed to Liff Happens to manage and mail back if not claimed on site.

Click here to claim lost items

You can pre register your items so you can be notified when they are found:

PRE REGISTRATION - Press & hold here to open link to pre-register any items!

VILLAGE INFO BOOTH
Located in the Village in the Campgrounds

Hours of Operation
TUE 9/15: Opens at 7pm
WED 9/16: 24 Hours
THU 9/17: 24 Hours
FRI 9/18: 24 Hours
SAT 9/19: 24 Hours
SUN 9/20: 24 Hours
MON 9/21: Closes at 2pm

MAIN LOST & FOUND BOOTH
Located near Main Box Office, near Venue Entrance

Hours of Operation
TUE 9/15: Opens at 7pm
WED 9/16: 24 Hours
THU 9/17: 24 Hours
FRI 9/18: 24 Hours
SAT 9/19: 24 Hours
SUN 9/20: 24 Hours
MON 9/21: Closes at 2pm

VENUE INFO BOOTH
Located near Merch, inside of Venue

Hours of Operation
THU 9/17: 6pm to 11pm 
FRI 9/18: 12pm to 4am
SAT 9/19: 1pm to 4am
SUN 9/20: 1pm to 3am

 

 

MARSHALLING YARD ARRIVAL FORM

*Please Fill Out Marshalling Yard Arrival Form Below For Every Truck Arriving On Site*

Marshalling Yard Arrival Form

MARSHALLING YARD DATES AND TIMES
FRI 9/04 - FRI 9/11: 7:00am - 5:00pm
SAT 9/12 - SAT 9/26: 7:00am - 7:00pm

All commercial vehicles including vans, box trucks, semis, etc., must be processed through the Marshalling Yard to access the site. If your commercial vehicle does not have proper markings on it from the Marshaling Yard Check Point, it will be removed from the site.

 

Marshalling Yard Address: 10077 Jacksontown Rd, Thornville, OH 43076  

APPLE PIN LINK - Press & hold to open!

ANDROID PIN LINK - Press & hold to open!

Marshalling Yard One Sheet - Please Share With Vendors

DIRECTIONS

From I-70 WB, use Exit 132 at bottom of ramp and make a right onto Rt. 13 (Jacksontown Rd). Proceed 800 ft to signed entrance on right.

From I-70 EB, use Exit 132 at bottom of ramp and make left onto Rt. 13 (Jacksontown Rd). Proceed ⅓ mile or 1800ft to signed entrance on right.

 

 

MEDICAL LOCATIONS

MAIN MEDICAL 

Located BOH near Site Ops Compound, Northwest of the Crater Stage (Stage 9)

STAFF CAMPING MEDICAL

Located in Lot A (Across from South Lot)

CAMPGROUND MEDICAL

• Nest 1
• Nest 2
• Nest 3
• Nest 4
• Nest 5 (Jurassic Glamping)
• Nest 7

VILLAGE MEDICAL

Located on the East end of the Village

VENUE MEDICAL

• Located on the West side of the Venue behind the Main Water Refill location 
• Crater Stage Medical (Stage 9)

Make sure you know how to make a medical radio call. We are all part of the Lost Lands response team to keep our guests and staff safe.

How to Make A Medical Radio Call to MEDICAL DISPATCH

1. Take a Breath AND THINK BEFORE You Speak & Wait for Channel to be clear
2. State the Situation: Who You Are, Where You Are, What the Situation Is
3. Stay on Medical Dispatch channel until you are released by Medical Dispatch Team
4. Stay with the Patient if you are comfortable and it feels safe to do so until Lost Lands Medical Team arrives

* You do not need to yell into the radio or speaker mic because it is loud where you are. Yelling into the speaker makes it harder for Dispatch to understand you.

IF YOU NEED TO MOVE AWAY FROM THE LOUD MUSIC TO HEAR, DO SO.

 

IF A FAN CAN'T SEE IT, YOU CAN'T POST IT.

DO NOT post any pictures of your credentials/passes or backstage areas at any time! Failure to comply may result in termination.

PHOTOGRAPHY POLICY:

DO NOT post any photos or videos of anything inside the Lost Lands festival and camping grounds before the grounds open per guidelines listed below - Keep the magic alive. THIS IS A ZERO TOLERANCE POLICY AND WILL BE MONITORED CLOSELY. ANY VIOLATION OF THIS CAN RESULT IN TERMINATION OF YOUR CONTRACT. 
This includes, but is not limited to, no posts or stories across:

• Social media including but not limited to Facebook, Twitter, TikTok, Instagram, Reddit, Youtube, and Snapchat

• Group Chats, servers, private message including but not limited to text messages, FB messenger, Discord, WhatsApp and WeChat

SOCIAL MEDIA/PHOTO LIFT TIMES:

CAMPGROUNDS CONTENT IS ALLOWED TO BE SHARED STARTING ON TUESDAY WHEN THE CAMPGROUNDS OPEN. 

GROVE (STAGE 8) AND CRATER STAGE (STAGE 9) CONTENT IS ALLOWED TO BE SHARED STARTING ON WEDNESDAY WHEN THOSE STAGES START.

PREHISTORIC (STAGE 1) CONTENT IS ALLOWED TO BE SHARED STARTING WHEN PRE-PARTY DOORS OPEN ON THURSDAY. DO NOT SHARE ANY OTHER FESTIVAL GROUND SPACES THAT ARE NOT YET ACCESSIBLE TO FANS.  

ALL FESTIVAL GROUNDS CONTENT IS ALLOWED TO BE SHARED STARTING WHEN FESTIVAL DOORS OPEN FRIDAY.

Any and all posts must tag the official Lost Lands account @LostLandsFestival in both shot and caption. Please note as an employee of the Lost Lands Festival, you are NOT permitted to bring in outside photo or video teams to document your work within the festival.

PRESS POLICY: 

DO NOT speak on behalf of the festival to press or media.

 

Radios will only be allowed to be checked out by those indicated in HERD.
Pre-Show radios will be available starting TUE 9/01 in the Site Ops office at 9am.  Please be mindful of radio etiquette (see Radio Etiquette section below).

RADIO FREQUENCY COORDINATION
If you have any non-festival provided radios or other devices that require frequency coordination (including but not limited to wireless mics, intercoms, wireless cameras, in-ear monitors, etc.) you plan to use on site, you MUST complete the LL26 Radio Frequency Coordination Form below 

Click here to fill out a Frequency Coordination Request

RADIO WORLD LOCATION
In the Admin Barn next to Catering Barn

RADIO WORLD HOURS
MON 9/07 to MON 9/14: 7am to 7pm
TUES 9/15: 7am to 2am (24 hour support available)
WED 9/16: 7am to 2am (24 hour support available)
THURS 9/17: 7am to 2am (24 hour support available)
FRI 9/18: 7am to 2am (24 hour support available)
SAT 9/19: 7am to 2am (24 hour support available)
SUN 9/20: 7am to 2am (24 hour support available)
MON 9/21: 7am to 7pm
TUES 9/22 - SAT 9/26: 7am to 7pm (Radio World Closes)

All radios and accessories must be returned to Radio World by SAT 9/26 before 7pm unless you have prior approval from festival management.

Missing Radio Equipment will be billed back to the vendor/person that checked it out. Missing Radio Equipment rates below. 

Radio: $1,600.00
Speaker Mic: $160.00
Battery: $100.00
Surv Kit: $110.00
Earpiece Only: $60.00
Charging Bank: $600.00
Double Muff Headset: $700.00 

DISPATCH RADIO CHANNELS

Command Post (Dispatch)
Begins: TUE 9/15 @ 8am
Ends: TUE 9/22 @ 5pm

1- MEDICAL DISPATCH: For anything medical related. Please stay with the patient (if the scene is safe) and stay on the MEDICAL DISPATCH channel until the Medical Dispatcher releases you from channel.

2 - SECURITY DISPATCH: For anything security related.
Patrons in a fight, suspicious behavior, theft, etc.

3- FESTIVAL DISPATCH: For anything site related. If you see a fence down, trash piling up, a light tower needing to be turned on or off, broken water pipe, etc.

RADIO ETIQUETTE (MAKING A RADIO CALL)

Make sure you know how to make a medical radio call. We are all part of the Lost Lands response team to keep our guests and staff safe.

How to Make A Medical Radio Call to MEDICAL DISPATCH

1. Take a Breath AND THINK BEFORE You Speak & Wait for Channel to be clear
2. State the Situation: Who You Are, Where You Are, What the Situation Is
3. Stay on Medical Dispatch channel until you are released by Medical Dispatch Team
4. Stay with the Patient if you are comfortable and it feels safe to do so until Lost Lands Medical Team arrives

* You do not need to yell into the radio or speaker mic because it is loud where you are. Yelling into the speaker makes it harder for Dispatch to understand you.

IF YOU NEED TO MOVE AWAY FROM THE LOUD MUSIC TO HEAR, DO SO.

How to make a proper radio call

• Wait for channel to be clear
• (My name) for (Their name or department)
• Wait for somene to answer your call before stating reason for call, usually with a "Go Ahead" or "Go for their Name/Department"
• Stay on channel until your call is resolved. If you need to switch back to another channel after call, state the channel you are switching back to

Brevity is key. The longer you talk, the more likely some of your messages will get cut off by either an external noise or someone else pressing the button

Speak direct and clearly at an appropriate volume (you do not need to yell into your radio or speaker even if it is loud where you are)

Turn your radio down or cover the handset when you’re standing beside someone talking on the same channel. Otherwise, it will feedback

During emergencies or weather events, keep channel clear as much as possible to listen for important updates or direction

Please and thank yous go a long way, and avoid using profanity. Use your manners and have fun

 

 Helpful radio terminology

• Copy That, 10-4, or Roger = “I Understand”
• Come Again, 10-9, Please Repeat = “I didn’t hear” or “I Don’t Understand”
• What’s your 20? = “Where are you?”
• Standby. = I’m in the middle of something, please wait a second
• Break = Stop talking and let other person interrupt current conversation
• Be right back = Sometimes means you’re in the can
  

Click here to view the Radio Matrix PDF

 

Site locks down on SUN 9/13 at 11:59pm. All staff and vehicles must be credentialed to be on site. Kindle Road turns into a westbound one way road TUES 9/15.

Kindle Road will close TUES 9/15 at 4pm to non-working vehicles without proper credentials and will reopen on MON 9/21 to all traffic.

RV PUMP & FILL SERVICES

RV Pump and Fill Services will be available to request:

Schedule Coming Soon!

RV Pump & Fill services will be available to staff and vendors in the following areas:

LOT A
LOT C

Staff Pump & Fill Rates
$40.00 - Water Fill (up to 50 gallons)
$40.00 - Pump Out

To request Pump & Fill services, please call: (740) 810-5222

The festival is not responsible for any pump or fill charges. Payment must be made with a card at time of service. All major credit cards are accepted. You must be present at the RV in order for the servicing to take place. Fees are listed above and apply to all RVs including festival provided RVs.

THIRD PARTY RV RENTAL POLICY
All RVs on site must be pre-approved. If you or your staff are renting an RV from a third party to use at Lost Lands, you must be on site to receive and place the RV in the pre-approved RV location. The Festival will not receive a third party delivered RV on your behalf. Third party RV drivers must be directed to the Marshalling Yard and escorted by the LL Marshalling Team to meet you or your staff on site with the RV to be placed. If you are having an RV delivered, please see the MARSHALLING YARD section of the Staff Guide and complete the Marshalling Yard Form with contact information of the person to receive the RV.

All BYO RVs must be pre-approved for placement by Campground Manager. If your RV is coming in overnight, please plan ahead so you don’t have to move it the next day.

RV Tech Services

Basic Service Call $125.00
Includes Popped Breakers, Blown Fuses, Battery Testing, Appliance Inspection, Turn on Air Conditioning and Heating Systems

Lock Out $40.00 (non broken lock with master key)
Lock Out $60.00 + cost of new lock (for broken lock replacement)

RV Set Up Service $150.00
Includes backing in RV, lowering jacks and stabilizers, placing wheel chocks, and connecting utilities, opening sliders, turning on water and heater pumps, turning on heating and cooling systems

Clogged Toilet $80.00

Miscellaneous Parts, Adapters, and Repairs will be at fair market value. Hourly Rate may apply for services longer than 30 minutes.

To request RV Tech services, please call:  (740) 562-4432

 

HARD HATS / OVERHEAD WORK / HEAD PROTECTION

Hard hats help protect you from falling objects, bumps, and other head injuries.

Wear a hard hat whenever you are performing overhead work or working in an area where there is a risk of falling objects or other head hazards. If you are working underneath a stage where there is only a risk of bumping your head on low beams or equipment—and there is no risk of falling objects—a bump cap may be used if approved for your work area.

Follow these guidelines to ensure proper use and maintenance of your hard hat:

Getting the Right Fit

• Make sure your hard hat fits comfortably and securely
• Adjust the inside suspension so it stays in place while you move (the suspension is the inner support system that sits between your head and the shell and helps absorb impact)

Check Before You Wear

• Take a moment to inspect your hat for cracks, dents, or any visible damage
• If something doesn’t look right, swap it out for one that is in good condition

Using Your Hard Hat

• Wear your hard hat at all times in required areas in designated areas
• Do not alter or modify your hard hat, as this can reduce its protective capability

HEARING PROTECTION

Festival environments can get loud, and over time that noise can affect your hearing. Using hearing protection is an easy way to protect yourself now and reduce the risk of long-term hearing loss.

Types of Hearing Protection

• Earplugs or earmuffs are both great choices to reduce noise exposure
• Pick what works best for the noise level and your comfort

Using Them Properly

• Make sure earplugs are inserted snugly and fully seal the ear canal to block out noise effectively
• Earmuff should fully cover your ears and create a proper seal against your head

Maintenance

• Keep hearing protection devices in clean and good condition
• Replace gear if it becomes worn, damaged, no longer fit properly, or does not provide a good seal

Workplace Practices

• Always wear hearing protection in designated high-noise areas
• Step away to quieter areas when you can to give your ears a break

PREVENTING HEAT ILLNESS

Working in hot weather can be physically demanding. Heat illness can range from mild conditions, such as heat rash or heat cramps, to serious medical emergencies like heat stroke. Staying hydrated and recognizing the warning signs can help keep you and your coworkers safe.

To Protect yourself and your coworkers from heat illness, follow these guidelines:

Stay Hydrated

• Drink water regularly throughout your shift.
• A good goal is about 1 cup every 15–20 minutes while working in the heat.
• Drink before you feel thirsty.
• Limit caffeinated beverages and avoid alcohol, as they can contribute to dehydration.

Take Breaks

• Rest in shaded or cool areas whenever possible.
• Take extra breaks during strenuous work or when you're getting used to working in hot weather.

Dress for the Heat

• Wear lightweight, light-colored, breathable clothing.
• Wear a hat when appropriate.
• Apply sunscreen to exposed skin.

Look Out for Each Other

• Watch yourself and your coworkers for signs of heat illness.
• If someone appears confused, dizzy, weak, or unusually tired, notify your supervisor immediately.

Exrta Precautions

Some people are more sensitive to heat due to medications, medical conditions, or other personal factors.
If this applies to you:

• Drink water more frequently.
• Take additional breaks when needed.
• Tell your supervisor if you begin experiencing symptoms of heat illness.

KNOW THE SIGNS OF HEAT ILLNESS

Heat Exhaustion

• Symptoms may include:
  • Headache
  • Nausea
  • Dizziness
  • Weakness or fatigue
  • Irritability
  • Excessive thirst
  • Heavy sweating
  • Elevated body temperature
  • Decreased urine output
• What to do:
  • Move the worker to a cool or shaded area.
  • Encourage frequent sips of cool water.
  • Remove unnecessary outer clothing and apply cool, wet towels or cold compresses.
  • If symptoms do not improve or worsen, contact Medical Dispatch for evaluation.

Heat Stroke - Medical Emergency

• Symptoms may include:
  • Confusion or unusual behavior
  • Slurred speech
  • Loss of consciousness
  • Seizures
  • Hot, dry skin or excessive sweating
  • Very high body temperature
• What to do:
  • Contact **Medical Dispatch immediately.
  • Move the worker to a shaded or cool area.
  • Begin cooling the worker with cold water, ice packs, or wet towels while waiting for medical personnel.
  • Stay with the worker until help arrives.
• Call for Emergency Medical Assistance Immediately If You Observe:
  • Confusion or abnormal behavior
  • Slurred speech
  • Seizures
  • Loss of consciousness
  • Very high body temperature

STAY SAFE FROM INSECTS IN THE FOREST

Working outdoors in forested areas may expose you to insects such as mosquitoes, ticks, bees, and wasps. Taking simple precautions can help reduce your risk.

Wear Protective Clothing

• Long sleeves, long sleeves, and closed-toe shoes are recommended
• Tuck pants into socks or boots to prevent ticks from crawling under clothing

Use Insect Repellent

• Apply insect repellant to exposed skin and clothing
• Reapply as needed according to the product instructions

Reduce Attractants

• Avoid scented products like perfumes or lotions, or hair products that can attract insects
• Keep food and sugary drinks covered and away from work areas

Check For Ticks

• Do regular ticks checks, especially at the end of the day
• Remove ticks promptly with tweezers, gripping close to the skin and pulling steadily.

First Aid For Stings

• If stung, remove the stinger carefully if applicable, and clean the area with soap and water
• You can use a cold pack to help reduce swelling and discomfort.
• For minor itching or swelling, you may choose to use an over-the-counter antihistamine if you normally take them and are not allergic. Always follow the product label instructions or check with a healthcare professional if you’re unsure.
• Seek medical attention immediately for any serious symptoms, including difficulty breathing, swelling of the face or throat, dizziness, or feeling faint

HIGH VISIBILITY POLICY

All hi-vis apparel should meet ANSI/ISEA 107-2020 Class 01, 02, or 03 standards

• You can wear hi-vis shirts, vests, or outerwear
• Approved colors include:
  
  • Lime green
  • Orange
  • Fluorescent pink
• Reflective apparel is required if the Lost Lands Staff will be exposed to vehicle traffic flowing at speeds in excess of 25mph or if the working conditions require higher visibility, such as when working at night.

PET POLICY

Pets and ESA (Emotional Support Animals) are NOT permitted on site for any reason at Lost Lands or into Lost Lands provided lodging. If you have a service animal you would like to register, please see "ADA & SERVICE ANIMAL" section above.

PROHIBITED ITEMS

Click here to review Lost Lands allowed and prohibited items and additional festival policies - press and hold to open

Please plan to show up at least 30-45 minutes before your shift start to allow adequate time for transportation

Staff needing rides prior to available start date or outside listed hours should coordinate internally with their dept to carpool as needed due to the extremely limited on site parking space. 

SHUTTLE LOCATION
Staff shuttles will run between Staff Shuttle area in Lot A (near Patron Weekend Parking), drop off is located between the Venue Entrance and The Tunnel (just south of the Tunnel). New for 2026 there is a Staff Shuttle queue near the Venue Box Office, as well as a Staff Shuttle queue in Lot A. Staff members are welcome to ride the patron shuttle if they do not want to wait for a Staff Shuttle.

LOT A STAFF SHUTTLE DATES AND TIMES
MON 9/14 - MON 9/21: 24 Hours (Begins at 6:30am on MON 9/14 and ends MON 9/21 at 4pm)

WEEKEND PARKING SHUTTLE DATES AND TIMES
TUE 9/15 - MON 9/21: 24 Hours (Begins at 6:30am on TUE 9/15 and ends MON 9/21 at 4pm)

Show Days:
Advertised as 1 hour prior to doors until 1 hour after music ends for patrons.
Please note - this is a shared parking shuttle, look for Staff Shuttle or Day Parking signs. Shuttles are shared with patrons on event days. Please be mindful of what is discussed when sharing a shuttle with patrons. Please treat shuttle drivers with respect and remember, you are representing Excision and Lost Lands at all times. (*If you need any help or have questions, please locate a Shuttle staff member)

Shuttle Map

 

All staff RVs MUST be pre-approved prior to arrival onsite by your festival representative

LOT A

Entrance Located off Boundaries Road, follow signs for LOT A
Open: SUN 8/30 to MON 9/28
Porto Restrooms: SUN 8/30 to MON 9/28
Shower Trailers: SUN 8/30 to MON 9/28
RV Information: no RV hook ups (power or water) available in LOT A. All RVs must be advanced due to limited RV parking space. Services available upon request, see RV Servicing section above for more information.
Shuttles: available from LOT A to Venue. See Shuttle section of Staff Guide for details

Lot A Directions:
Head South on Jacksontown Rd / HWY 13 to Boundaries Rd (past Legend Valley Venue)
Turn Left onto Boundaries Rd
Turn Left onto Honda Hills Rd
Follow Signs for Lot A, Entrance 700’ on Left (see Staff Map in MAPS section)

* Must be approved for this campground, have a festival working wristband, and a LOT A parking pass for vehicles to access

LOT C
Entrance located off Kindle Road, follow signs for LOT C (past LOT D)
Open: MON 9/07 to SUN 9/27
Porto Restrooms: MON 9/07 to SUN 9/27
Shower Trailers: MON 9/07 to SUN 9/27
RV Information: There are no RV water hook ups available in LOT C. All RVs must be advanced due to limited RV parking space. Services available upon request, see RV Servicing section above for more information.
*Lot C dates subject to change based on approved staff RVs. 

Lot C Directions: (Kindle Rd will be closed east bound starting TUE 9/15 at 7am)
Head South on Jacksontown Rd / HWY 13 (past Legend Valley Venue)
Turn left onto Boundaries Rd
Turn Left onto Honda Hills .5 miles
Turn Left onto Roley Hills .5 miles
Turn Left on Kindle Rd
Turn Right at C Gate, before Black Barn (Catering Barn)
Follow Signs for Lot C (see Staff Map in MAPS section)

* Must be approved for this campground, have a festival working wristband, and a LOT C parking pass for vehicles to access. No Tent Camping. Lot C Camping wristband is required to access LOT C Staff Campground. 

 

Please see Staff Policies section to review list of Campground Rules and Prohibited Items (subject to change)

Towing Phone number: 220-201-4611

TOW RATES

Tows
Staff: $75 (plus $4 per mile)
Patron: $150 (plus $4 per mile)

RV Tow
Staff: $200 per hour
Patron: $400 per hour

RV Jumpstart
Staff: $125
Patron: $250

Car Jumpstart
Staff: $50
Patron: $100

Lockout
Staff: $50
Patron: $100

Car Tire Change (with good spare)
Staff: $80
Patron: $160

5 Gallons of Fuel
Staff: $80
Patron: $160

Car Impounds
Staff: $25.00 per day
Patron: $50 per day

HWY 13 CROSSING
* During Festival Build, Show, and Strike

Absolutely no highway crossing for any reason 6am to 8am and 3pm to 6pm during rush hour every day. Please plan accordingly. No unauthorized staff are allowed to stop highway traffic in order to cross Highway 13 for any reason.

Avoid Crossing Highway 13 for carts, standard vehicles, small heavy equipment, and pedestrian traffic that can use the tunnel.

Large Heavy Equipment and vehicles that do not fit through the Tunnel may cross Highway 13 only when it is safe to do so, without stopping highway traffic or as directed by authorized staff.

BP Gas Station do not drive and park heavy equipment or carts at the gas station.

TUNNEL USE DURING THE FESTIVAL (PEDESTRIAN & EMERGENCY USE ONLY)
* From TUE 9/15 at 4pm to MON 9/21 at 3pm

Tunnel is pedestrian only during the festival, with the exception of Emergency Response Vehicles. Non-emergency Response vehicles are no longer allowed to drive through the Tunnel or Village. Carts must drive around the village using the production road and plan highway crossing accordingly.

TUNNEL USE DURING BUILD & STRIKE (VEHICLES & PEDESTRIAN)
* Prior to TUE 9/15 at 3pm & after MON 9/21 at 2pm

During Festival Build & Strike Use The Tunnel for crossing the highway whenever possible for cart, standard vehicle, small heavy equipment, and pedestrian traffic.

Heavy Equipment should be escorted when using the tunnel.

Tunnel Height is 10 feet tall. Please be conservative and use caution.

Follow Direction of Festival Traffic Control when present.

Use extreme caution when entering and exiting the tunnel.

Drive slowly at all times and be aware of oncoming traffic and pedestrians in the tunnel.

Observe traffic signs in and around the tunnel. The tunnel will be monitored closely for safe use.

Work may be occurring in the tunnel and traffic lanes may change, pay extreme attention and do not stop in the tunnel unnecessarily.