The Patron ADA Accessibility Program will be managed by Accessibility Live. We are
dedicated to providing an inclusive and enjoyable experience for all attendees. We
recognize the importance of accessibility and are committed to ensuring that individuals with ambulatory, visual, hearing, and cognitive / developmental / neurological disabilities can fully participate in the festivities.
If you would like to help guests requiring ADA accommodations, please contact the Access Team via the ADA radio channel. If you have questions about the Access program, please email access@lostlandsfestival.com
*NEVER ASK ABOUT WHAT TYPE OF DISABILITY SOMEONES HAS*
Assisting Guests with Disabilities
- Think-Then Speak
- Always speak directly to the person with a disability, not their friend(s)
- Making small talk is great
- Always ask before you help
- Never assume help is needed
- Use person-first language (person with a disability vs. disabled person)
- Be Sensitive About Physical Contact Some people rely on their arms for balance. Grabbing them could make them fall.
- Don't touch wheelchairs, scooters, or canes. People with disabilities consider their equipment part of their personal space
STAFF ADA ACCOMMODATIONS
If a member of your team will be requesting accommodations due to a disability, please reach out to your festival contact prior to the show.
Apex Festival Staff: Request for an accommodation must be submitted to the festival Human Resources representative at scapozzalo@aegpresents.com. All accommodation requests must be submitted to Human Resources prior to your arrival at the festival site. The festival will review each request to provide reasonable accommodations, however, accommodations are not guaranteed upon submission. Accommodation request for festival provided housing is subject to the terms and conditions set forth by the property owner.
Pets and emotional support animals (ESAs) are not allowed onsite or in festival provided housing including in the festival campgrounds. Any violation of the pet policy may result in disciplinary action. Pets include all animals and are not limited to dogs. A policy exception may be made for Apex Festival employees who work at the festival site for a continuous period of 21 days or more. This policy exception is subject to approval from the Human Resources representative.
Service Animals: Service Animals are welcome. The festival grounds are an active worksite. Pets, comfort animals and emotional support animals (ESA) are not considered Service Animals and are not allowed on festival property due to concerns for safety, liability and for the welfare of the animal. Service animals that have been trained to perform a task that supports a major life function for a person living with a disability are permitted on festival property on the condition that the service animal owner registers the animal prior to arriving on site. Service animal handlers must exercise caution and follow all festival site safety rules. All service animal owners/handlers are required to complete and submit the Voluntary Waiver and Release Agreement: Animal Festival Credentials form below.
Please review the following Festival Staff Animal Policy before proceeding to sign the Service Animal Liability Release.
Click here to view the Employee Onsite Dog Policy
Click here to fill out the Voluntary Waiver and Release Agreement: Animal Festival Credentials
Festival Contractors and Vendors: The Lost Lands festival is committed to fostering an accessible workplace for all festival workers regardless of employer. Accessible accommodations may be necessary for individuals living with a qualifying disability which can include limitations of vision, speech, hearing, mobility, cognition and other disabilities that affect major life activities. All vendors and contractors should meet with their employees who request an accessible accommodation on the basis of a qualifying disability. In consultation with the employee, the contractor/vendor must determine 1) if the disability requires an accommodation, 2) what type of accommodation needed for the worker to perform their job duties, 3) if the contractor/vendor has the means and resources to provide an accommodation to the satisfaction of the worker and 4) if the contractor/vendor has the ability to modify the accommodation if necessary during and unexpected event such as an evacuation. It is the contractor/vendor’s obligation to identify and determine their ability to meet the needs of their employees who request accessibility accommodations based on disability.
Contractors and vendors must be prepared to provide a means to support for their workers accessibility needs including 1) transportation, 2) housing and lodging, 3) communications (assistive listening and hearing devices), 4) visual aids and 5) other tools, equipment and machinery. Independent contractors should also evaluate their individual accessibility needs and take the necessary steps to ensure that their personal accessibility needs are met.
The festival does feature accessible pathways, restrooms, and designated accessible parking. The Lost Lands festival believes in equality, inclusivity and the health, safety and wellbeing of every festival attendee and every festival worker. If you require assistance from the festival with respect to accessibility or if you have questions regarding disability accommodations, please feel free to contact Erik Barker, Director of Risk Mitigation at ebarker@aegpresents.com.
SERVICE ANIMALS
Service Animals: The festival grounds are an active worksite. Pets comfort animals and emotional support animals (ESA) are not allowed on festival property due to concerns for safety, liability and for the welfare of the animal. Service animals that have been trained to perform a task that supports a major life function for a person living with a disability are permitted on festival property on the condition that the service animal owner registers the animal prior to arriving on site. Service animal owners will also be provided with a waiver form and a copy of the rules and regulations pertaining to service animals conduct, handling and care. Registration is required in the event that the service animal and the animal owner become separated.
For further information or assistance please contact:
Nina Centeno
830-776-8745
nina@accessibilitylive.com
ACCESS CENTER:
All patrons must stop here to get a Lost Lands ADA Credential:
Camping Access Center – ADA Camping (South of Main Venue Entrance, near Nest 6)
Venue Access Center – Past Main Merch headed into the venue next to Venue Medical Tent
WHEELCHAIR ACCESSIBILITY:
Accessible pathways connect all throughout the venue, including parking, entrances, stages, vendors and all other activity areas. We will NOT be providing wheelchair/scooter rentals.
If a patron needs to rent a wheelchair, they may contact:
- Mobility City
4506 Cemetery Rd, Hilliard, OH 43026
(614) 756-4622
- Med Mart at Advanced Medical Supply
4840 W Broad St, Columbus, OH 43228
(614) 870-0111
ADA PARKING:
ADA day/weekend parking lot will be available in the South Weekend Parking Lot for patrons with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them (i.e. DMV paperwork). All patrons inside the vehicle MUST be wearing festival wristbands.
Directions to ADA Parking/South Lot:
From Columbus Airport take 70E to OH-13/Jacksontown Rd (exit 132). Continue south on Jacksontown Rd (State Route 13). Turn left (east) on Boundaries Rd and follow signage to ADA parking on the right. Utilize festival shuttles for transport to/from ADA Parking and the shuttle stop near the main box office & main festival entrance.
ADA SHUTTLE STOPS
- ADA Camp
- Village Info Booth
- Nest 1
- Main Entrance (beyond security check)
- Stage 1
- Stage 2
PATRON SERVICE ANIMALS
Registration is required in the event that the service animal and the animal owner become separated. All patrons and staff who have a service animal must register their service animal. If any animals are seen coming in with patrons during ingress, call the ADA team immediately.
If service animals are not registered during ingress, the patron or staff and their service animal must come to the Access Tent as soon as possible to receive a credential for their service animal. Approved service animal credentials must be worn on the collar of the animal to demonstrate to security that the service animal is approved to be on site. Service animals MUST be with their owner or handler at all times. If any service animal is seen without their identifying tag, the ADA team must be contacted immediately to register and verify the authenticity of the service animal.
Staff that require a service animal must notify HR in advance of arrival so an interactive interview can be conducted. If approved, the staff member must sign an animal waiver release before the animal can be credentialed and allowed access to the festival site.
**If any staff members have uncredentialed animals on site, contact Erik Barker (ebarker@aegpresents.com), Sam Capozzalo (scapozzalo@aegpresents.com) immediately.**